From Strategy to Operating Model to Transformation

We help payments, fintech and other complex, regulated, high-volume digital businesses turn strategy into how the organisation actually needs to work — across customer, digital and risk operations.

Drop Us a Line

From Strategy to Operating Model to Transformation

We help payments, fintech and other complex, regulated, high-volume digital businesses turn strategy into how the organisation actually needs to work — across customer, digital and risk operations.

Drop Us a Line

From Strategy to Operating Model to Transformation

We help payments, fintech and other complex, regulated, high-volume digital businesses turn strategy into how the organisation actually needs to work — across customer, digital and risk operations.

Drop Us a Line

Problem We Solve

Most organisations know where they want to go, but struggle to turn strategic intent into something the business can actually deliver. Big ideas such as AI-enabled service, new propositions, platform investments or regulatory change often stall because teams are misaligned, the operating model implications are unclear, and workflows, data and controls don’t match the ambition. Costs, value and sequencing are often undefined, and delivery teams lack a structured path they can execute. The result is friction, slow progress, and strategy that never becomes reality.

How We Deliver Value

We define how the business needs to work for a strategic idea to succeed, and shape the transformation required to get there. That means clarifying what the idea actually means for workflows, teams, systems, partners and controls, and defining the operating model, capabilities and decisions required. We structure the change into workstreams, sequencing and governance, build the commercial and operational models needed to understand cost, value and ROI, and align product, ops, tech, CX, risk and commercial teams around one deliverable plan. Our work creates the clarity, structure and confidence needed to move from direction to delivery.

Cross-Functional & Enterprise-Level Transformation

We support large-scale, multi-workstream transformations that cut across teams, systems and geographies. • Major technology or platform investments • Post-merger customer, digital and risk operations integration • Large-scale operating model redesign and transformation programmes

Cross-Functional & Enterprise-Level Transformation

We support large-scale, multi-workstream transformations that cut across teams, systems and geographies. • Major technology or platform investments • Post-merger customer, digital and risk operations integration • Large-scale operating model redesign and transformation programmes

Cross-Functional & Enterprise-Level Transformation

We support large-scale, multi-workstream transformations that cut across teams, systems and geographies. • Major technology or platform investments • Post-merger customer, digital and risk operations integration • Large-scale operating model redesign and transformation programmes

Propositions, Product, GTM & Partnerships (Requiring Operating Model Change)

We translate product, GTM and partnership strategy into the operating model changes required to launch and scale. • GTM, growth, product & partnership strategies with operational or technical impact • New propositions and market expansion with capability redesign

Propositions, Product, GTM & Partnerships (Requiring Operating Model Change)

We translate product, GTM and partnership strategy into the operating model changes required to launch and scale. • GTM, growth, product & partnership strategies with operational or technical impact • New propositions and market expansion with capability redesign

Propositions, Product, GTM & Partnerships (Requiring Operating Model Change)

We translate product, GTM and partnership strategy into the operating model changes required to launch and scale. • GTM, growth, product & partnership strategies with operational or technical impact • New propositions and market expansion with capability redesign

Customer, Digital & Service Operations Transformation

We redesign customer and digital operations to improve experience, reduce cost and support scale. • AI-enabled customer service • Automation & workflow optimisation • Cost-to-serve reduction & channel shift • CX and end-to-end journey redesign • Service model changes driven by regulation or growth

Customer, Digital & Service Operations Transformation

We redesign customer and digital operations to improve experience, reduce cost and support scale. • AI-enabled customer service • Automation & workflow optimisation • Cost-to-serve reduction & channel shift • CX and end-to-end journey redesign • Service model changes driven by regulation or growth

Customer, Digital & Service Operations Transformation

We redesign customer and digital operations to improve experience, reduce cost and support scale. • AI-enabled customer service • Automation & workflow optimisation • Cost-to-serve reduction & channel shift • CX and end-to-end journey redesign • Service model changes driven by regulation or growth

Onboarding, Risk, Fraud & Compliance Operations

We improve customer-risk workflows and strengthen the compliance foundation needed to grow safely. • Onboarding workflow redesign • KYC/AML & fraud workflow improvement • Build-vs-partner decisions across onboarding, KYC/AML, fraud and servicing • Regulatory-driven risk and compliance workflow change

Onboarding, Risk, Fraud & Compliance Operations

We improve customer-risk workflows and strengthen the compliance foundation needed to grow safely. • Onboarding workflow redesign • KYC/AML & fraud workflow improvement • Build-vs-partner decisions across onboarding, KYC/AML, fraud and servicing • Regulatory-driven risk and compliance workflow change

Onboarding, Risk, Fraud & Compliance Operations

We improve customer-risk workflows and strengthen the compliance foundation needed to grow safely. • Onboarding workflow redesign • KYC/AML & fraud workflow improvement • Build-vs-partner decisions across onboarding, KYC/AML, fraud and servicing • Regulatory-driven risk and compliance workflow change

Abstract red glowing lines on a dark background

— Martin Koderisch

CEO & FOUNDER

Scalepoint is led by Martin Koderisch, a strategy, transformation and operations leader with over 20 years’ experience across payments, fintech and financial services.

He combines deep sector expertise with hands-on operating experience, helping organisations close the gap between strategy and execution — aligning priorities, strengthening operating models and delivering measurable commercial and customer outcomes.

Martin has worked across the ecosystem — from banks, fintechs and global payment networks to SaaS platforms and regulators — bringing practical insight into the customer, digital and risk operations that underpin growth. His work spans product, GTM, partnerships, post-merger integration, KYC/AML and fraud workflows, cost-to-serve optimisation and AI-enabled transformation.

To deliver at scale, Scalepoint draws on a trusted network of partners and associates, providing specialist capability in strategy, customer and digital experience, data, and execution-intensive transformation.

Find Martin on LinkedIn

  • Banks

  • Card Issuers

  • Payment Networks

  • Acquirers & PSPs

  • FinTechs

  • SaaS Platforms

  • API Platforms

  • Data Aggregators

  • Lenders

  • Infrastructure Providers

  • Open Banking

  • Embedded Payments

  • FX & Cross Border Payments

  • Stablecoins & Tokenised Money

  • Digital Identity

  • Payment Orchestration

  • PayFac Models

  • API Commercialisation

  • Treasury & Liquidity

  • Regulatory

Abstract red glowing lines on a dark background

— Martin Koderisch

CEO & FOUNDER

Scalepoint is led by Martin Koderisch, a strategy, transformation and operations leader with over 20 years’ experience across payments, fintech and financial services.

He combines deep sector expertise with hands-on operating experience, helping organisations close the gap between strategy and execution — aligning priorities, strengthening operating models and delivering measurable commercial and customer outcomes.

Martin has worked across the ecosystem — from banks, fintechs and global payment networks to SaaS platforms and regulators — bringing practical insight into the customer, digital and risk operations that underpin growth. His work spans product, GTM, partnerships, post-merger integration, KYC/AML and fraud workflows, cost-to-serve optimisation and AI-enabled transformation.

To deliver at scale, Scalepoint draws on a trusted network of partners and associates, providing specialist capability in strategy, customer and digital experience, data, and execution-intensive transformation.

Find Martin on LinkedIn

  • Banks

  • Card Issuers

  • Payment Networks

  • Acquirers & PSPs

  • FinTechs

  • SaaS Platforms

  • API Platforms

  • Data Aggregators

  • Lenders

  • Infrastructure Providers

  • Open Banking

  • Embedded Payments

  • FX & Cross Border Payments

  • Stablecoins & Tokenised Money

  • Digital Identity

  • Payment Orchestration

  • PayFac Models

  • API Commercialisation

  • Treasury & Liquidity

  • Regulatory

— Martin Koderisch

CEO & FOUNDER

Scalepoint is led by Martin Koderisch, a strategy, transformation and operations leader with over 20 years’ experience across payments, fintech and financial services.

He combines deep sector expertise with hands-on operating experience, helping organisations close the gap between strategy and execution — aligning priorities, strengthening operating models and delivering measurable commercial and customer outcomes.

Martin has worked across the ecosystem — from banks, fintechs and global payment networks to SaaS platforms and regulators — bringing practical insight into the customer, digital and risk operations that underpin growth. His work spans product, GTM, partnerships, post-merger integration, KYC/AML and fraud workflows, cost-to-serve optimisation and AI-enabled transformation.

To deliver at scale, Scalepoint draws on a trusted network of partners and associates, providing specialist capability in strategy, customer and digital experience, data, and execution-intensive transformation.

Find Martin on LinkedIn

  • Banks

  • Card Issuers

  • Payment Networks

  • Acquirers & PSPs

  • FinTechs

  • SaaS Platforms

  • API Platforms

  • Data Aggregators

  • Lenders

  • Infrastructure Providers

  • Open Banking

  • Embedded Payments

  • FX & Cross Border Payments

  • Stablecoins & Tokenised Money

  • Digital Identity

  • Payment Orchestration

  • PayFac Models

  • API Commercialisation

  • Treasury & Liquidity

  • Regulatory

Over 75 strategy-to-execution projects delivered across Europe, North America, MENA and Asia-Pacific — supporting payment networks, acquirers and platforms in turning ambition into real execution

Over 75 strategy-to-execution projects delivered across Europe, North America, MENA and Asia-Pacific — supporting payment networks, acquirers and platforms in turning ambition into real execution

Over 75 strategy-to-execution projects delivered across Europe, North America, MENA and Asia-Pacific — supporting payment networks, acquirers and platforms in turning ambition into real execution

> 75

> 75

Project Completed

Project Completed

> $100m

> $100m

In Value Delivered

In Value Delivered

> 4

> 4

Global Regions Covered

Global Regions Covered

< 6 Weeks

< 6 Weeks

Average Time To Value

Average Time To Value

Perspectives on Strategy & Execution

Practical insights on how strategy becomes execution — exploring customer, digital and risk operations through the lens of real work in payments, fintech and BFSI.

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