I advise payments companies, fintechs, merchants and platforms on AI adoption and economics
I've spent over 20 years in payments, at Citi, Mastercard and Edgar, Dunn & Company. Whether the client was a PSP, an EMI or a merchant, the bottlenecks frequently sat in the same back-office processes, such as chargebacks and settlement reconciliation.
Today, AI can take on much of the routine casework in these processes, and what works in one firm largely carries over to the next. But adoption is lagging behind these rapid advances in AI capabilities. Hence, I specialise in AI adoption for these processes, helping payments and finance operations teams across all types of firm, from picking the first process to getting it into production.
I also run ScalePoint Research to back this up. It tests AI models across 11 clusters of these processes, including what each case costs at volume.
Payments and finance operations
Find the use case
Which process should we start with, and does the business case stack up?
2 to 3 weeksChoose the route
Which software, models and partner should we use, and will it work on our cases?
3 to 4 week sprintPick the tools
Which vendor or partner should we pick, and what goes in the RFP?
Shortlist and RFP packCheck the value
Which pilots should go into production, and are live tools delivering what was promised?
Scoped to your toolsA few days a month to run AI adoption alongside your team, from picking use cases to moving pilots into production.
Sessions for teams and conferences on AI in payments and finance operations, such as how to test models on your own cases.
ScalePoint Research tests your product against your own claims and writes it up in a report your sales team can share, labelled as commissioned.
Market analysis, customer research and surveys your marketing team can publish under your brand, with ScalePoint Research credited as the research partner.
I'm also happy to discuss what you need and scope a tailored project.
S1, reading card statements: 25 usable models
The projects above use the same tests and economic models as these studies.
Latest writing
All writing →Survey
How are firms approaching AI in payments and finance operations? ScalePoint Research is asking COOs, CFOs and heads of payments or finance operations. It takes about 7 minutes, and everyone who takes part gets the findings.
I spent ten years in operating roles at Citi, Mastercard and the start-up Luup, then nine years at Edgar, Dunn & Company, latterly as a Principal, on more than 75 engagements for banks, fintechs, card networks, private equity firms and merchants, from setting strategy to rolling out new products and processes. Since 2024 I've worked independently with payments and fintech businesses on strategic finance and value creation. I split my time between London and Barcelona.
I work project by project or as a fractional Head of AI adoption.
You can also connect on LinkedIn.
After the call, you get a one-page proposal with the shape of the project and a ballpark price. There's no fee and no commitment.
You can also connect on LinkedIn.